How can we help?
Answers to common questions about Nestround. Can’t find yours? Write to us at the bottom of the page.
Getting started
What is Nestround?
A travel app built around where you stay. It shows what’s near you in walking minutes, keeps your stay details, helps you plan your days and keeps local help one tap away.
Do I need an account?
No. Download the app, add where you’re staying and start exploring.
Do I need a stay to use it?
No. Choose “Just exploring” and go straight to the map of things around you. You can add a stay later.
Can I book hotels with Nestround?
No. Nestround doesn’t search for or book stays. You add a stay you already booked by address, a Maps link, a pin, a booking confirmation, or by tapping “I’m staying here”.
Map and places
Where do places and directions come from?
Apple Maps, and the weather from Apple Weather. How it works lists every source.
Can I use Google Maps?
Yes. Any place or route can be opened in Apple Maps, or in Google Maps if it’s installed on your iPhone.
Places aren’t loading
Check that you have a connection. Saved places and your stay still work offline. If Apple Maps isn’t answering, wait a moment and tap Try again.
A place is wrong or closed
Opening hours and places change. Tell us below and we’ll pass it on to the data source.
Nestround doesn’t know where I am
Go to Settings › Privacy & Security › Location Services › Nestround and choose “While Using the App”. Turn on Precise Location for accurate walking times.
Stays and tickets
How do I add a stay from a booking?
In the Stay tab, tap “Add a booking or ticket” and scan, import or type it in. A hotel booking or a flight, train, bus or ferry ticket can start a stay.
Are my tickets uploaded?
No. Tickets and booking confirmations are read on your iPhone. Nothing is uploaded.
A detail on my ticket was read wrong
Tap the field and correct it. Fields marked “Check” are the ones the app was unsure about.
Plans
How does trip planning work?
Add places like a café, a museum or dinner to a day. Nestround keeps the times and the walks between them, and can suggest how to fill the gaps.
Are suggested plans always right?
No. Suggestions come from AI and can miss queues, closures or sold-out tickets. Check opening hours and times before you go.
Help and safety
Does Nestround call emergency services?
No. The Help tab shows the local emergency number and lets you call it from your phone. Nestround can’t contact emergency services for you.
Are the emergency numbers up to date?
We check them for every country, but numbers can change. Confirm the number when you arrive.
AI and translations
How are translations made?
On your iPhone, by Apple Translation. They can be wrong, so the original text is always shown next to the translation.
What is sent to the AI service?
Only the places in a plan request. Translations stay on your iPhone, and tickets, files, door codes and notes are never sent. See the Privacy Policy.
Privacy and your data
Do you collect personal data?
No data that identifies you, such as your name, email or phone number. We collect anonymous usage and crash data to improve Nestround, and we don’t track you.
Where is my data stored?
On your iPhone. Your stays, plans, tickets and notes stay on the device.
How do I delete my data?
Delete a stay, plan, ticket or file in the app, or delete Nestround to remove everything stored on your phone. For anything else, write to support@nestround.com.
Still stuck? Write to us.
We read every message and reply within 2 working days.
support@nestround.comReporting a mistake?
It helps if you include:
- the city and the name of the place
- what was wrong, such as hours, a translation or a number
- a screenshot, if you have one
- your iPhone model and iOS version
In an emergency, call the local emergency number. We can’t respond to emergencies by email.